Refund policy
Return & Refund Policy
At MerchCrafter™, we provide custom artwork and digital services tailored to your brand. Since all of our projects are personalized and created specifically for each client, standard product return policies do not apply.
Our Commitment
We stand by the quality of every design we deliver. If you’re not fully satisfied with your order due to an error on our part or a significant deviation from the agreed scope, we’ll work with you to make it right.
Eligibility for Revisions or Redelivery
- Requests must be made within 30 days of receiving your final files.
- The request must clearly state the issue and include reference materials or proofs (e.g. screenshots or files).
- We will evaluate each request individually and offer a revision or corrected delivery when appropriate.
Non-Refundable Services
Due to the custom and digital nature of our work, we do not offer refunds for:
- Approved final designs
- Change-of-mind cancellations after work has begun
- Custom designs created according to client specifications
- Sale packages, discounted offers, or bulk design orders
- Gift cards or design credits
Errors or Delivery Issues
Please inspect your files upon delivery and contact us immediately if:
- You received the wrong design package
- There are technical file issues
- There’s a mistake on our end (e.g., layout or specs not matching your brief)
We'll evaluate the issue promptly and provide necessary revisions if eligible.
European Union Clients
While EU regulations may apply to physical goods, our services are digital and custom-made, and therefore exempt from the standard 14-day cooling-off period.
How to Request Support
If you have questions or concerns, reach out to:
info@merchcrafter.com
Our team is happy to assist with revisions, clarifications, and service support.
Refunds (If Approved)
In rare cases where a refund is granted (e.g., for duplicated payments), it will be processed to your original payment method within 10 business days.
Please allow time for your bank or card provider to complete the transaction.
If more than 15 business days have passed since confirmation, contact us at info@merchcrafter.com.
